Refund policy

Returns & Refunds Policy

Last Updated: August 31, 2026

At a Glance

I want you to be happy with what you receive. Because many of my products are handmade, limited edition, personalized, or created specifically for you, my general policy is:

 

Situation	My policy
Changed your mind	I generally don't accept returns or provide refunds for change-of-mind purchases.
Need to cancel an order	Contact me as soon as possible. I may be able to cancel an order before it enters fulfillment or shipping.
Arrived damaged or defective	Contact me and I'll work with you to find an appropriate solution.
Original artwork is lost	An original is one-of-a-kind and cannot be replaced. I may offer store credit toward another purchase.
Print, book or other replaceable item is lost	I will generally replace it where reasonably possible.
Personalized or custom item	Generally not eligible for a change-of-mind return once production has begun.
Digital product	Generally non-refundable once access or a download has been provided.
Subscription	You can manage or cancel eligible subscriptions through the available subscription-management tools.
Your legal rights	Nothing in this policy limits rights or remedies provided by applicable consumer-protection law.

 

Damaged or Defective Items

If your order arrives damaged, defective, or materially different from what you purchased, please contact me as soon as reasonably possible.

Please include your order number and, if applicable, photographs of the item, packaging, and shipping label. I'll review the situation and determine an appropriate remedy, which may include a replacement, refund, store credit, repair, or another solution.

Lost Shipments

Physical products that are not specifically identified as letter mail or another untracked service will generally be shipped with tracking.

If tracking indicates that your package has been genuinely lost, please contact me so I can help investigate. Replaceable items such as prints or books will generally be replaced where reasonably possible.

Original artwork is one-of-a-kind, so an identical replacement is not possible. If an original is genuinely lost in transit, I may offer store credit toward another purchase, subject to any rights required by law.

If tracking confirms delivery to the address provided with the order, I generally do not replace or refund an item solely because it cannot subsequently be located. I will consider the circumstances and any rights provided by applicable law.

Personalized and Custom Products

Personalized books, personalized artwork, commissioned artwork, custom artwork, and other made-to-order products are created specifically for you.

These products generally cannot be returned or cancelled simply because you have changed your mind once production has begun. Any specific conditions will be shown on the applicable product page before you purchase.

You are responsible for ensuring that information you provide for personalization or customization is accurate.

Digital Products

Digital products may include e-books, digital prints, downloadable resources, videos, audio, classes, tutorials, and other digital content.

Digital products are generally non-refundable once access or a download has been provided. If you experience a technical problem accessing something you purchased, please contact me and I'll do my best to help.

Subscriptions

Subscription products, including snail-mail subscriptions, can be managed or cancelled through the subscription-management tools provided by the store.

Subscription pricing, billing frequency, renewal, and cancellation information will be provided when you subscribe.

Consumer Protection

My policies are subject to applicable consumer-protection legislation.

Nothing in this policy limits, excludes, or waives any right or remedy that cannot legally be limited, excluded, or waived.

Where applicable law gives you a right to cancel, return, receive a refund, obtain a replacement, or receive another remedy, I will honour that right.

How to Contact Me

If you have a problem with an order, please contact:

Marijanel Knight
Email: mj@marijanel.com

Please include your name, order number, and a brief description of the issue. Photographs are helpful when an item has arrived damaged.